Yes, you need to register your pickup with our cs at cs@exeedlog.com

You need to register your pickup with our cs at cs@exeedlog.com, but we prefer if you ship regularly then please write to us at info@exeedlog.com

To track your shipment, visit www.exeedlog.com, enter your tracking ID and click on ‘TRACK’.

If you are a registered customer and have login credentials to our website, then you can download from there, if not then you can raise a ticket by writing to  cs@exeedlog.com or call @+91(080)-2950-0228

As a delivery partner, we do not have any refund related information. We request you to contact your seller for further assistance.

When your shipment is out for delivery, it can be delivered to you anytime on the same day before 08:00 pm unless there is an untoward incident beyond our control.

Please mention the extent of damage for damage shipment with the copy of the invoice, POD with damage remarks and extent of it and raise a claim, if it is wrong or incorrect shipment then please contact our cs with the copy of the invoice, POD with damage remarks and extent of it except for e-commerce wrong or incorrect shipment that you have received, then please contact your seller to raise your issue.

We prefer delivering your shipment to you in person. However, if you are not available to receive your shipment, please direct our delivery partner to the alternative person when he calls you. You can also share your neighbor\’s details with us through our SMS services.

Exeed Logistik usually attempts to deliver the shipment on the following business day if you have missed a delivery.

We understand that you wish to ensure that the shipment is as per your expectation before accepting it. However, currently, we do not provide an open delivery service. In case of any product related issue, please contact your merchant. However, we will open deliver your shipment if the Shipper has subscribed for an open delivery service or you find that the shipment is damaged when it arrived at your location for delivery.

We prefer delivering your shipment at your doorstep, however, if you wish to self collect it, then please contact our cs at info@exeedlog.com

You need to carry any government ID proof (PAN card, driving license, voter ID) if it is a B2C shipment and for B2B shipments you need to carry the authority letter on the company letter head authorizing you for collection of the shipment along with your company ID card, PAN card, driving license, voter ID number mentioned on it, you also need to carry the hard copy or soft copy of the ID proof.

As a part of the company policy, we do not share the phone numbers of our delivery agents. However, please be assured that our representatives will contact you if they face any difficulty in locating your address.

We are sorry to know that you are unhappy with our delivery representative. Please raise a support ticket from the feedback section on our website exeedlog.com.  We assure you that your complaint will be resolved on priority.

No, you have to pack it appropriately in a travel worthy package that can withhold the contents inside it, Exeed Logistik will refuse any such pickups that are not packed, inappropriately packed, is damage, is leaking, is beyond the acceptable limits of carriage as per the product opted for

Ans : Your shipment can be returned/cancelled due to 2 reasons: 1. It might have been damaged in transit. 2. The merchant has sent the wrong shipment. Please contact your sender / seller for further clarification.

Ans : If a shipment is lost in our network, we immediately intimate your merchant with the shipment status. Please get in touch with your merchant, and you will be remitted accordingly.

Ans : You need to contact your merchant to cancel your shipment. However, if we reach your doorstep before you cancel the order, please decline the shipment and inform our representative that you have cancelled the order.

Ans : As a delivery partner, we do not have any refund related information. We request you to contact your merchant for further assistance.